OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
84 ratings and 41 comments received in the last 90 days.
26 April 2024
Friendly and professional staff, flawless experience.
23 April 2024
I had left it late to book my car in for its oil service but was very pleased to be offered a Saturday morning slot at short notice. I particularly appreciate the video clips that help me keep an eye on the state of the car and forthcoming repairs
20 April 2024
Whenever I deal with BMW I'm satisfied
19 April 2024
Service carried out and reported efficiently and on time as advised
18 April 2024
As always the team at Vertu Dorchester were helpful and customer focussed.
16 April 2024
Sent in for an MOT. Was told that mechanics had found problems which would result in MOT failure & which they would need to investigate (at a large cost). Took car to other garage and there were no problems needing addressing.
15 April 2024
The work was done on time. The only issue was the over priced brake pad replacement.
09 April 2024
My problem was corrected with minimal inconvenience to myself
06 April 2024
Everything was dealt with to the highest level of service. Car wasn't ready after 4 days left with them but partly my fault for not confirming time. Made a mistake on my internet booking which was queried as wasn't needed and would have cost more
01 May 2024
Booked through app. Staff worked around system issues and made sure I wasn't affected by them.